Exchange & Return Policy

Cognidise Replacement and No Return Policy

1. Damaged Products:

Notification: Kindly inform us within 3 days of receiving the damaged product by reaching out to our customer support team at support@cognidise.com. Include clear photographs of the damaged item, the packaging, and any relevant details.

Assessment: Our team will promptly assess the provided information to verify the damage. Once confirmed, we will initiate the replacement process.

Replacement: You will be eligible for a replacement of the damaged product at no additional cost. Please allow for the production and shipping time necessary to recreate and deliver your unique item.

2. Missing Products:

Notification: Notify us within 3 days of receiving the incomplete order by contacting our customer support team at contact@cognidise.com.

Verification: Our team will verify the missing item based on your order details. Once confirmed, we will proceed with the replacement process.

Replacement: You will receive the missing item without any additional charges. We appreciate your patience as we recreate and ship the specific component to complete your custom creation.

General Guidelines:

- The Replacement Policy is applicable only to damaged or missing products and does not cover changes in design preferences or personal preferences.

- We aim to process replacements as swiftly as possible, ensuring your satisfaction with our custom-made products.

- Please retain the original packaging for damaged item claims, as photographic evidence may be required for assessment.

Return Policy:

Cognidise does not accept returns for custom-made products. We appreciate your understanding that each piece is a result of hard work and dedication. Our focus is on delivering high-quality, customized items tailored to your specifications.

For Replacement Requests:

Customers can submit replacement requests by emailing our customer support team at support@cognidise.com. Our dedicated team is ready to assist you in ensuring your continued satisfaction with our custom creations.

At Cognidise, we stand behind the craftsmanship of our products and strive to provide a positive experience. If you have any questions or concerns, please feel free to reach out to our customer support team, and we will be delighted to assist you. Thank you for choosing Cognidise for your custom creations.